Store Policies

Return/Refund Policy

Orland Park Bakery takes pride in all of our bakery products.  If you are unhappy with your order for any reason, inform us within 24 hours of pick-up and return the unused portion to us.  We will give you credit for the amount returned for use toward a future purchase.  All refunds will be provided as either a credit to the credit card used or an in-store credit with an Orland Park Bakery gift card mailed to you.

Cancellation Policy

* This policy does not include Orland Park Bakery Wedding Cakes.  Please see our wedding cake contract for wedding cake cancellation policy

Modifications and cancellations must be made 24 hours prior to scheduled pickup time to receive a full refund of any deposit.  Modifications requested within 24 hours of scheduled pickup will be made on a best effort basis at the sole discretion of Orland Park Bakery.  Cancellations made within 24 hours of scheduled pickup may be eligible for a store credit in the amount of the deposit. Orland Park Bakery understands that plans change and we will be as accommodating as possible.  Any store credit for cancellations within 24 hours will be at the sole discretion of Orland Park Bakery.  Modifications and cancellations must be made by calling our store at (708) 349-8516 or emailing us at

Privacy/Security Policy

Orland Park Bakery is committed to protecting your privacy.  We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address and cookie information.  We will not sell nor allow the use of your personally identifiable information to anyone else.  Your payment and personal information is always safe. Our Transport Layer Security (TLS) encryption is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.